FREQUENTLY ASKED QUESTIONS
Common Questions
What are suncatchers?
Suncatchers are reflective ornaments that capture sunlight and disperses it into colourful rainbow flecks into your space.
What are your suncatchers made of?
Our specially designed suncatchers are made of hand-cut crystal glass prisms, crystal beads, stainless steel chains and metal findings.
Can I hang suncatchers in my car?
Due to safety reasons, we DO NOT encourage you to hang our suncatcher(s) or any items in your car which may constitute as a safety hazard while driving.
thecozycabin.co is not liable for any loss, injuries or damages.
Payment & Delivery
Can I cancel my order?
There are no refunds or cancellations after your order has been placed.
What are the payment options?
We accept all major credit cards (VISA, MasterCard, AMEX), Paypal and Paylah/Paynow for Singapore Residents ONLY. All payment methods are to be made through our website.
How do I track my order?
All orders come with a tracking number that will be sent to your email after your order is dispatched.
Can I change the delivery address on my order?
You can amend the delivery address within 24 hours by replying to the confirmation email that will be sent to your email address. Please be advised that your shipping information cannot be revised after the order has been packed or shipped.
*We will not be responsible for incorrect or incomplete input of address, no refunds or exchange.
What countries do you ship to?
Both local (Singapore) and International Shipping are available for all orders.
How long does delivery take?
Local orders will be delivered via courier within 7 to 10 business days. International orders can take anywhere between 10 and 24 business days.
*In light of the COVID-19 situation, deliveries may be slightly delayed for all international shipments. Thank you and we appreciate your patience and understanding.